Privacy
notice.
Information about the details you send through our email-based enquiries and the contact for privacy questions.
1. Who we are
Limecoal Carriers (Pty) Ltd
Unit 7, Canal Edge 3, Tyger Waterfront, Bellville 7530, Western Cape, South Africa
Telephone: 021 979 4001
Email: admin@limecoal.co.za
We are the responsible party for the personal information described below.
2. Information Officer
Reinhardt Sieberhagen, Managing Director
Email: reinhardt@limecoal.co.za
Telephone: 021 979 4001
Direct any question, request or complaint about personal information to the Information Officer.
3. What we collect, and when
We only collect what you choose to send us. There are three ways that happens.
Quote requests
The quote form asks for your name, company, email address, telephone number, and details of the load — service type, origin, destination, cargo description, weight, preferred date and any additional notes you choose to include.
Driver and subcontractor applications
The "Drive with us" form asks for your name, email address, telephone number, licence code, years of experience, vehicle type, service interest, where you are based and any additional notes you choose to include.
Email and telephone
If you email or phone one of our desks directly, we hold whatever you chose to put in that message.
4. How the forms actually work
Submitting a form prepares an email draft. You choose whether to send it from your own email account.
The forms do not submit your enquiry to a website backend. They prepare a draft for you to review on the page. You can then open your email app or copy the message, and must send it yourself. The website does not store the enquiry in a customer database. Once you send the message, it is handled as an ordinary email enquiry by the relevant Limecoal team.
5. Why we collect it
- To prepare and send you a quote.
- To arrange, carry out and invoice a transport job you have asked for.
- To assess an application to drive for us or subcontract to us.
- To answer a question you have asked.
We do not use your details for marketing, we do not add you to a mailing list, we do not build a profile of you, and we do not sell or rent your information to anyone.
6. Is it voluntary?
Yes. You are not obliged to give us anything. But we cannot quote a load without knowing what and where it is, and we cannot assess a driver application without the licence and experience details, so withholding those means we cannot help you.
7. Who else sees it
Nobody, with three narrow exceptions:
- Where a job requires it — for example consignee details on a delivery note, or shipper details on port and border documentation for a cross-border load.
- Our email is hosted by a third-party provider, which means your message sits on that provider's mail servers in the ordinary course of email working at all.
- Where a law, court order or regulator requires us to hand something over.
We do not transfer personal information outside South Africa for any purpose of our own.
8. How long we keep it
Quote requests and enquiries that do not become jobs are cleared from our mailboxes periodically. Where a job goes ahead, the records attached to it are kept for the periods required by South African tax and company law — generally five years — and transport records for as long as we may need them to answer a claim.
9. Keeping it secure
Our mailboxes are password-protected and accessible only to the staff who need them. Enquiry forms on this website prepare an email rather than storing a submission in a website customer database.
10. Cookies and tracking
The website code does not set cookies or include advertising pixels or visitor analytics. Fonts and images are served with the website. Map, social media and other external links take you to a third-party service only when you choose to open them; that service’s own privacy and cookie practices then apply.
If we ever add visitor statistics, we will use a tool that counts page views without cookies and without identifying individual people, and we will say so here.
11. Your rights
Under POPIA you may ask us to:
- confirm what personal information we hold about you;
- give you a copy of it;
- correct anything that is wrong or out of date;
- delete it, where we are not required by law to keep it;
- stop processing it.
Email the Information Officer and we will respond within a reasonable period. There is no charge for a correction or deletion. See also our PAIA manual, which sets out the formal procedure for requesting records.
12. Complaints
If you are not satisfied with how we have handled your information, please raise it with the Information Officer first. You also have the right to complain directly to:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg 2001
PO Box 31533, Braamfontein, Johannesburg 2017
Email: complaints.IR@justice.gov.za
Website: inforegulator.org.za
13. Changes
If we change how we handle personal information we will update this page and change the date at the top of it.